The Boyce Blog is written and maintained by Mac, iPhone, and iPad consultant Christian Boyce.
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Grab Bag: Your Lion Questions, My Lion Answers

A lot of people come to the Boyce Blog via Google, and I get a report of what exactly they were looking for. Lately, I've had a lot of visits from Google searches for "Lion won't work with Microsoft Word", but that's hardly the only one. I thought I'd wade through the last few days of reports and give the people what they're looking for. If I don't answer YOUR question send me an email. The ones I'm answering here are the ones that have been "Googled" multiple times. Funny they seem to all be about Lion.

Google search: "How to run Palm desktop on OS Lion"
Boyce Blog answer: You don't. Very sorry. Palm Desktop is a PowerPC application, and like every other PowerPC application, will not run under Mac OS Lion. The most recent system that can run PowerPC applications is Mac OS X 10.6.8 (Snow Leopard). There is no way around it: Palm Desktop will NOT run if your Mac is on Lion. Don't expect Palm to put out a new version-- they won't.

If you are using Palm Desktop and contemplating a move to Lion, export your Palm Desktop data before you install Lion. Export your Contacts as vCards, then import into Apple's Address Book. Export your Calendar as vCal, then import into iCal. If you have already made your move to Lion contact me privately and we can talk about your next step.

Google search: "Lion won't open Microsoft Word" (very popular search)
Boyce Blog answer: It will if you are using Office 2008 or Office 2011. Microsoft says that they will support both versions with priority being given to the 2011 version. You will not be able to use any part of Office 2004, or, Office X because they are PowerPC applications, and as you now now, PowerPC applications will not run in Mac OS Lion. If you are already on Lion, get Office 2011. Here's a link to Microsoft Office 2011 on Amazon, where you will save at least $20 over the suggested retail price.

UPDATE: you can download Microsoft Office 2011 (Home and Student Family Pack-- 3 Installs, or Home and Business-- 2 installs) from the Amazon Mac App Store via this link. Sorry, they don't have the single-installation versions available for download but if you need it now, you need it now.

Google search: "Can't open FileMaker with Lion"
Boyce Blog answer: Once again, probably a case of a PowerPC application. FileMaker 10 and 11 will work, but only version 11 will be upgraded to be fully compatible. At this writing, 11.0v3 is the latest version and it has a couple of small issues. A free upgrade from any version of FileMaker 11 to 11.0v4 will come in August, according to FileMaker. If you have FileMaker 9 or 10, upgrade to 11 via this link. If you have 8.5 or older (or no FileMaker at all) you will have to buy the full version. Here's the link for that. You'll save $20-$30 off FileMaker's price.

Note: FileMaker documents have not changed formats since version 7. So, your old FileMaker documents (databases) will open up just fine with FileMaker 11. It's the older program that is the problem. Your data is just fine.

Google search: "Are there any programs that will not work on Lion"
Boyce Blog answer: Maybe one or two... Actually, many. One more time: PowerPC applications will not run in Lion, period. They won't even start up. Other apps will start, but not quite work right. There's a pretty good list of what does and does not work at www.roaringapps.com.

You can find out rather quickly which of your applications are guaranteed to NOT work by following these steps:

1. Apple Menu/About This Mac
2. Click "More Info..." and wait for System Profiler to launch
3. Scroll down to "Applications" and click on it
4. Make the window wider, then click on "Kind" to sort by Kind. Anything that says "PowerPC" in the Kind column will not work. (Anything that says "Classic" in the Kind column won't work either-- they didn't work in 10.6 or 10.5 either)

Here's a picture, with the important stuff in yellow. "Intel" is OK. PowerPC is not OK. Do this before you install Lion please.

Google search: "big slowdown after installing lion"
Boyce Blog answer: There's a BIG slowdown after installing Lion, but it's temporary. The slowdown is caused by Lion's Spotlight feature as it has to re-index your entire hard drive. This can take some hours (mine took overnight) and your Mac's fans will run full-blast during this process as it is very CPU-intensive (and therefore very heat-inducing). Just let it happen. It's normal, it's expected, and it's temporary. (When you're done, take advantage of Spotlight's great searching powers-- top right corner of the screen.)

That takes care of our top five searches from the past couple of days. Remember, if you have a question and you can't find an answer, send me an email and I'll see what I can do. Do a little Google-ing first though. Who knows, the answer might turn out to be another page of this site!

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Best Safari 5 Extensions


Safari 5 introduced a new feature to Apple's web browser, namely Extensions. Extensions allow programmers to "extend" Safari's abilities beyond what comes standard. Here's a link to Apple's official Safari Extensions Gallery page, with many many many Extensions to read about and download. Four extensions that I've found handy are AdBlock, ClickToFlash, AutoPagerize, and Page One. UPDATE: there's one more extension that I like. Maybe it's because I wrote it. It's the ESPN Time Shifter, which changes espn.com's listed game times to display in the time zone of your choice. No more subtracting 3 hours from Eastern Time for us Californians.

AdBlock does what you'd expect: it blocks ads. Check out these before-and-after shots. First the regular page, then the same page with AdBlock installed and active.


Much better. Go get it. Here's the link. Note: it's donation-ware. Try it for free, then donate whatever you think is right.

ClickToFlash prevents Flash animations from loading until (or unless) you click on them. Fantastic. You get a nice, peaceful web-browsing experience but you can still click the Flash videos that you want to see-- which will turn out to be "not very many." Here's a before-and-after (the circled ad rotates through seven different deals on the FoodSaver-- very distracting):

With ClickToFlash installed and active, the same page looks like this:

You can still see the space where the ad would be, and if you click it once it will show you the ad and all of its seven-image animation. AdBlocker would have hidden the ad completely, and that's not so bad either. You can use both AdBlock and ClickToFlash simultaneously and that is what I do. Use this link to get ClickToFlash. It's free.

AutoPagerize (donation-ware) and Page One (free) both attempt to make multi-page web articles (the ones that make you click to go to page 2, and then 3, and then 4, etc.) easier to read by putting all of the pieces together, all on one page. Both are terrific though AutoPagerize works on more sites, while Page One does it a little more neatly. Either way, you won't see much of this sort of thing anymore:



BONUS: you can often use Safari's built-in Reader to turn a multi-page story into a single-page one that is cleaner and nicer to read. You don't need an extension-- it's part of Safari. All you do is click the "Reader" button (circled in red here) in Safari's address bar (not that it is always there-- it only shows up when Safari thinks it knows what the main story on a page is). One click takes you from this (a four-page story):

to this:

It's hard to see, but in the top right corner it says "Page 1 of 4." What that means is you get the whole story in one scrolling window, with no ads and no other distractions. Pretty nice.

UPDATE: I put in the "after" picture so you can see how AdBlock works. Oopsy.

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Apple 10.6.8 Revised Update


Apple put out a "supplemental" 10.6.8 update today (July 25th, 2011). Among other important fixes, it restores network printing functionality that broke with the original 10.6.8. Apple puts it this way: "resolves issues with certain network printers that pause print jobs immediately and fail to complete."

Sounds good to me.

Go to Software Update under your Apple menu and get this fix.

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Breakfast with the Lion

I installed Mac OS X Lion onto my MacBook last night. Once installed, Spotlight began indexing my hard drive, and that's a pretty intensive process that really slows everything down (except for the fans inside the MacBook, which were going full-speed). Considering the "About 10 hours remaining" in the following dialog box...

...I thought it would be better to leave it alone, have dessert, go to bed, and try it again in the morning. With breakfast. Which is what I did. Here's how it went.

Let's Get Started
The first thing I noticed about Lion is how clumsy I am with it, especially with the scroll bars and window resizing. This is going to take some getting used to. I will probably have something to say about the new Finder, and it will probably not be totally positive, because my first impression with Lion's Finder is it's not as good as Snow Leopard's Finder. Quite a disappointment.

Main Course
The Apple apps all seem to work just fine, as you would expect. Mail upgraded my old Mail and it's better than the old mail. iChat works. Safari works. Address Book works but I like the old one better. Spotlight works but needs configuring (somebody, remind me to write about that). Pages and Numbers '09 work (but man is it weird to see Pages say "saving" when I quit without saving! That's Lion for you.)

Third-party apps, including Microsoft Word 2011, Microsoft Excel 2011, and Microsoft PowerPoint 2011, seem to work fine. I launched them all, made a new document with them all, and printed from them all. Nothing fancy, and of course I can't test every feature in every program so there may be something that does not work. But, at least for the basics,
Office 2011 seems to work.

Office 2008 (Word, Excel, and PowerPoint) open and print. AutoUpdate DOES work (choose "Check for Updates" from the Help menu of any of those three apps). Microsoft's AutoUpdate used to be PowerPC code, and it is probably hanging around in your Applications folder, a mistake by Microsoft's installer-- it looks like this, and it won't work in Lion:
(when you see it in Lion it will have a circle and a slash through it). The version of AutoUpdate that works looks like this:
and it lives in a totally different place (see below).

You don't need to know where it lives, but you do need to know that it works. So, basically, if you have Office 2008 installed already, you're probably good to go. If you're only up to Office 2004 (which definitely does not work), you should probably buy Office 2011 (amazon link). Note: contrary to what I thought I knew a few days ago, Office 2008 can be installed under Lion. I tested that first-hand here. I had my doubts about the installer but I was able to install Office 2008 on my Lionized MacBook without any trouble.

Outlook 2011 works (part of Office 2011 if you pay for the Business version). Entourage 2008, which you really ought to ditch anyway (Microsoft did-- that's why they ship Office 2011 with Outlook instead), doesn't work very well for me. In fact, it won't do anything other than launch and crash. Your mileage may vary but if I'm having trouble, who's to say you won't too?

FileMaker Pro 11 seems to work, more or less. It isn't as fast as it was in Snow Leopard but that may be due to increased RAM requirements. Look at these screenshots of FileMaker Pro 11's opening screen-- the first, under Snow Leopard, the second, under Lion. Seems to be having some problems.

Wow.

Other issues in FileMaker include an inability to export files in Excel's "xls" format (requires Rosetta, which is not available in Lion). This is not such a big deal because you can export to the "xlsx" format (the newer one) without Rosetta. However, if you have a FileMaker database with scripts that call on the xls export step you are going to have some work to do changing things over.

If you use Evernote, which I do, you will be sorry to hear that as of this writing
Evernote's Safari Web Clipping button does not work. They know about it, and they're fixing it.

Fujitsu's ScanSnap scanner works, hallelujah. This is the greatest time-saver and desk-cleaner-upper ever... scans both sides of a sheet of paper in seconds, one-button operation, and if you couple it with Evernote you can search for items by their content! No more worrying about naming things perfectly or filing them perfectly. Very handy, and I'm thrilled that this works fine in Lion.

I Think I Will Have a Second Cup, Thank You
Lion is more or less working here. Apple will probably have an update of their own soon-- my advice would be to wait for that first Apple update, at the very least, before installing. Most likely Apple already had a list of things they wanted to fix but they couldn't wait forever to get Lion out the door. Let them get that first update out before you make your move.

UPDATE: Here is Microsoft's official statement about Office 2008 and 2011 and Lion. According to them, everything more or less works, and updates are on the way-- for Office 2011 first, then for Office 2008. (I like how they say that such and such action "may" result in a crash. I think I would bet on it.)

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A Brief Lion Update

At this very moment I am backing up my MacBook in preparation for a Lion install. I want to be able to go back to 10.6.8 in a hurry if I have to, so what I've done is purchase an internal hard 500 GB hard drive (same size as the drive in my MacBook), stick it into my NexStar Hard Drive Dock, and using Super Duper make a complete clone of the MacBook's internal drive. Once that's done, I'll take the old drive out, put the new drive in, and then (with the original drive safely stashed away) I will begin the Lion upgrade. If something goes terribly wrong I can take the Lionized hard drive out, put my 10.6.8 hard drive back in, and I'll be back in business. Whether I have trouble or not I'll make another post here relating my initial Lion experience, hopefully by midnight tonight.

In the meantime, if you're looking for an excellent review of Lion, read
John Siracusa's lengthy Lion write-up. Yes, it's long, but it's worth it. Mr. Siracusa has written a detailed review of every Mac OS X version and they are always excellent reading. In fact, it's Mr. Siracusa's reviews that keep me from feeling the need to write one myself. Everything's covered, and long as it is, it's very readable. He even tells you which parts to skip.

If you don't want to read John Siracusa's 18 pages on Lion, try
Robert Mohns' Lion review over at Macintouch.com. This is also great stuff, just not as detailed and without Siracusa's legendary deadpan humor. There are plenty of other reviews to be found but these two are the best.

If you're looking for a master list of what works with Lion and what doesn't, you're just like me. There really isn't an official list. There is a nice bit of collective work, relying on reader contributions, over at
RoaringApps.com, but it is hardly complete and certainly not official. However, it's the best there is as of this writing and a useful place to start. Note that some of the reports at RoaringApps were posted in the months leading up to Lion's release so it's possible that the final "shipping" version of Lion took care of some of the issues seen there. (How weird it feels to write about Lion "shipping," when it comes to us over the internet, with no box or cellophane or truck or plane-- or ship. We are living in a modern world.)

That's it for now. Gotta wait for that backup to finish.

UPDATE: Lion is up and running on my MacBook. The backup took longer than I thought it would and so did the installation of Lion. And, with Spotlight re-indexing the drive (apparently it has to do this), the fan is going full-blast and the machine is sluggish. I expect the machine to feel speedy again when Spotlight is finished.

So far, I've done VERY brief tests of Microsoft Word (from both Office 2008 and 2011), and they both seem to work. The AutoUpdater worked in 2008-- that piece of Office 2008 had itself been updated, and placed in a new location, leaving behind the older, PPC version of Microsoft AutoUpdate. The older one won't work but it doesn't matter-- the new one will. And if you have kept your Office 2008 installation up to date, you will already have the new Microsoft AutoUpdate.

There are some neat new features in Lion and we'll start covering those soon. The focus for now is on compatibility, so if you have a question about a particular app,
let me know and I'll see if I can test it for you.

UPDATE 2 (7-25-2011): Microsoft Office 2008's main problem with Lion is in the Microsoft Setup Assistant. It will not run properly under Lion. So, if you already have Office 2008, you have a chance of it working in Lion, especially if you don't use Entourage. If you try to install Office 2008 after you put Lion on, you'll have problems. It just won't work. O ffice 2011 is then your only hope (available via Amazon here).

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Don't Rush to Install Lion (Mac OS X 10.7)


We all like new stuff. With Apple's new Mac OS X 10.7 (Lion) coming out tomorrow and for only $29.99 it's oh-so-tempting to download it as soon as possible. But I wouldn't do that if I were you. You might end up with a better operating system, but you might also end up with a printer that doesn't print, a scanner that doesn't scan, installers that don't install, and programs that won't launch.

Your best course of action is to wait. While you're waiting, do your homework: find out whether your printer will work with 10.7, and whether your scanner will work with 10.7, and whether your programs will work with 10.7. I would guess that they might not.

Here is a partial list of software that I know you will have trouble with after installing Mac OS X Lion.
  • Microsoft Office 2004 (won't run at all)
  • Microsoft Office 2008 (installer and auto-updater are PPC)
  • Quicken (any version other than "Quicken Essentials")
  • FileMaker Pro 7 or earlier (won't run at all-- and later versions have issues)
  • Palm Desktop
  • Adobe Creative Suite CS2 or earlier (Photoshop CS2, Illustrator CS2, InDesign CS2, etc.) won't run at all
  • AppleWorks (won't run at all)
In some cases, solutions exist but they all cost money. For example, you can upgrade to Adobe Creative Suite 5.5 , upgrade to Microsoft Office 2011 (get the Business Edition if you want Outlook), upgrade to FileMaker Pro (but don't rush out to do that-- I would not bet on the current version working on Day One)). In other cases, there is no upgrade to be had-- not for Quicken, not for Palm Desktop, not for AppleWorks. In those cases, you'd be looking for another program to use. You'd better think about exporting the data from those applications before you install 10.7-- if you can't launch, you can't export.

UPDATE: you can download Microsoft Office 2011 (Home and Student Family Pack-- 3 Installs, or Home and Business-- 2 installs) from the Amazon Mac App Store via this link. Sorry, they don't have the single-installation versions available for download but if you need it now, you need it now.

I am sure that in time most (but not all) of the incompatibilities created by Lion will be dealt with. The key phrase is "in time." Don't expect everything to work right away. My advice: wait. Let someone else find out that stuff doesn't work. Give developers time to gather bug reports and put out some updates. Make your move to Lion after that.

When you do decide to go to Lion, please make sure that you have a backup. If things go wrong it would be nice to be able to go back to 10.6.8.

UPDATE 2: the people at RoaringApps.com are compiling an extensive Lion compatibility table. See it at http://roaringapps.com/apps:table. Notable on the list: Microsoft Office 2004 (does not work), Microsoft Office 2008 (tested, has some problems), Microsoft Office 2011 (tested, has some problems). What a great time to switch to Apple's iWork. Here's a link to a good deal on it at Amazon.

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How to Compress a PDF on a Mac, Including in Lion


Sometimes you have a PDF that you want to compress, usually because you want to email it and you know it's too big to send. Here's an easy way to do it, and it uses Apple's Preview program, something that comes with every Mac. (If Acrobat opens when you double-click a PDF, try Control-clicking on a PDF's icon and then choosing "Preview.")

Here's the Get Info box for the Keynote '09 Manual (you know: click on the icon once, then File/Get Info). You can see the size (boxed in red): 13.8 megabytes. That's too big to email, so you need to compress it. Turns out it's really easy to do.

Get your document open in Preview, then choose Save As... from Preview's File menu.

UPDATE: In Mac OS X Lion, Preview's File menu doesn't have a Save As... command! It does have an Export... command, and that's what you'll choose in Lion. Everything else is the same.

You'll get this box:

(If you don't see a box this big, click the triangle (boxed in blue here) to expand it.) Notice the "Quartz Filter: Reduce File Size" (boxed in red). You have to choose that. Ordinarily, it says "Quartz Filter: None." Change it to say "Quartz Filter: Reduce File Size." Below: the other choices, in case you're interested. I don't think I've ever used any of them. Experiment if you'd like but for our purposes here, use "Reduce File Size."

You should give your reduced-size PDF a new name before clicking "Save" because you will want to be able to compare the reduced one to the original. You don't want to over-write the original. At least I don't think you do.

In this example, I got info on the reduced-size PDF and looky how much smaller it is:


The reduced-size version is less than 25% as big as the original. That's great. This one, we can email.

Of course, before emailing it we want to check the quality. Here are some screen shots showing you the original and the reduced-size versions (look in the title bars-- the smaller one says "smaller").




Virtually identical. However, compression is not always so neat and clean. In some cases the quality will not be very good after being compressed. But, a lot of times it will be, and since Preview is right there on your Mac already, it is certainly worth a try.

UPDATE: I just learned, thanks to an article on Macworld.com, that you can adjust the amount of compression performed by the "Smaller PDF" filter, which means you can adjust the quality too. What a great thing. Here's the link to the Macworld article.

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VIDEO TIP: My Favorite Safari Tips


Today's tips are all about Safari. They will save you time. I guarantee it, or double your money back.

Click the picture below to start the show. You'll see, in vivid color, how to access the Google search box from the keyboard, how to open links without leaving the page you're on, and the fastest way to type in a new web address.


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Quicken for Mac Incompatible with Lion

UPDATE (March 8th, 2012): Intuit has built a Lion-compatible version of Quicken 2007! You can read all about it on their site, at this page. Unfortunately, they do not provide a link or any information about how you go about getting the Lion-compatible version. Come on, Intuit. That's not very nice. I managed to find the link for you: click here. They want $14.99 for the download but if you want to run Quicken on a Mac with OS X Lion you have no choice. Spend the $14.99. By the way, you will not find any new features in this version, unless you call "functional" a new feature.


Mac OS X 10.7, otherwise known as "Lion", is coming soon. If you are on 10.6.8 you'll be able to download it in a few weeks for $29. It might be better if you don't, because you might not be able to use some of the software you're used to using. Such as Quicken.

Yes, Quicken. After all these years (five of them), Quicken is still not Intel-native. Instead, it's written for the older PowerPC chip (PPC). Apple provides software called Rosetta which translates PPC programs into something the Intel Macs can use, but it slows everything down and while it's available in every version of Mac OS X from 10.0 to 10.6, Apple is leaving it out of Lion. What it means is you will not be able to use Quicken on a Mac running Lion.

You can read all about it here, straight from Quicken's support web site.

It's easy to get mad at Intuit (Quicken's publisher) and say they should have built an Intel-native Quicken by now (five years after Apple announced the switch to Intel chips). In fact, it's so easy that a lot of people have gotten mad and said that already. I wouldn't bother. Intuit has a very poor track record when it comes to listening to customer feedback regarding their Macintosh products and I would not expect them to change their tune now.

If you're already using "Quicken Essentials" you'll be OK-- Quicken Essentials is Intel-native. But, most people use the "real" Quicken, because Quicken does more than Quicken Essentials does. Essentials can't pay bills online, and it can't track investment activity (though it does show you how much each investment is worth). The reports aren't as good in Essentials either.

Intuit will sell you a copy of Quicken Essentials, which WILL run on Lion, for $24.99 (half-off) if you use this link. If you're using Quicken 2006, or 2007 on a Mac, and you really want to run Lion, spend the money and get a copy of Essentials and see how you like it-- BEFORE installing Lion. (If you're using an older version of Quicken you will have to upgrade to Quicken 2006 at least before moving to Essentials. That will complicate things. Thanks Intuit!)

QuickBooks is a different story. QuickBooks might work with Lion (at least it's Intel-native, so there's hope). With Quicken, there's no hope. Actually, there is a tiny bit of hope: Intuit might try buying or licensing Rosetta and folding it into Quicken itself. I don't think they'll be able to do that, but if they do it would be a slick solution. Better, of course, would be for Intuit to hire more Mac programmers and have them build an Intel-native version of Quicken. Even better would have been to start this effort a few years ago.

There are plenty of other programs that won't work in Lion too. Anything that it written for the PowerPC chip simply won't work. Easy way to find out whether your programs are PPC or not: open the Applications folder, click once on an application, then Command-I to Get Info. Look toward the top of the Get Info window. You want it to say "Kind: Application (Intel)." See below.


Note: just because it's an Intel application doesn't mean it will work just fine in Lion. There could be some issues, but at least we have a chance.

If you see something like the following, you're sunk. This application will not ever work on Lion.

(What a coincidence. We were just talking about Quicken!)

You can do this on a one-by-one basis, which is fine, or you can do it all at once. To do it all at once, go to the Apple menu and choose "About This Mac..." and then click the "More Info..." button. That will bring up the System Profiler, and in there you can click on Applications and see what kind of app each item is. See below.

Just remember: PowerPC apps will not work on Lion. Intel apps might, and it's likely that most of them will (maybe after an update or two). Classic apps won't work on Lion either, in case you were wondering.

This looks to be a somewhat messy transitional time in the Mac world. Some software is going to be left behind. Some people are going to stick with 10.6 as long as they can in order to keep using their older software. If you're thinking of buying a Mac in the next few months and you have some PPC applications it might make sense to buy a Mac before Lion comes out, so it will have 10.6 installed and therefore, Rosetta. Eventually you won't have a choice, but right now you do. Do some legwork now and figure out whether you're going to have issues with Lion so when the time comes you'll be ready.

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The iMom Project, Day Ten


Ten tips in ten days. It's the iMom Project, Day Ten.

Tonight: the iPhone's Settings app.


That's what it looks like: three gears, in what has become the international symbol for settings, or preferences, or tools (or gears). I don't know why three gears means "Settings" on the iPhone but it does. And, in a big departure from what we've gotten used to on the Mac, just about all of the settings for the iPhone-- including those for most of the apps, are packed into this one Settings app. (On the Mac, the settings for each program-- Mail, Safari, iPhoto-- are accessed by going to the program first, then to the settings that are specific to that program. Not so on the iPhone. On the iPhone, you go to the Settings first.)

There are hundreds of things to play with in the Settings. I'll show you the ones I think are the most important and interesting.

By the way, if there was one right way to do everything there wouldn't be a Settings app at all. You don't have to do everything my way.


The picture above is what you see when you launch the Settings app. Apple's done a great job of putting the most important stuff near the top. Airplane Mode should be OFF unless you are on an Airplane because when it's on, you can't make a phone call or use the 3G wireless service. Wi-Fi shows the network you're connected to, unless Wi-Fi's switched off. More on Wi-Fi in a minute. Notifications: you probably want that on, because that's the thing that lets apps pop up little messages like baseball scores and weather alerts and the word of the day, even when you're not using those apps. If you turn it off, none of that fun stuff happens.

You can touch the little gray arrow at the end of Notifications and make adjustments on an app-by-app basis. For example, I let the eBay app send me alerts and play sounds (even when it is not the frontmost app), but I don't let the ESPN app do that. Totally up to you. Play around and experiment.

Location Services is a good thing. In general, you want it on; as with Notifications, you control which apps get to know where you are. I let the Google app know my location (that way, when I search using the Google app, it offers to "use my location" to help me find stuff near me), and I let the AAA Discount app know my location because it can help me find discounts near me if it knows where I am. I couldn't come up with a good reason for Dictionary to know where I am, so I turned Location Services off for that app.

There are lots of options for you in Sounds, Brightness, and Wallpaper but you will figure those out on your own. So I'm skipping them. Let's touch "General" and see what we can find in there.

The big deal here is Bluetooth. Turn it off. All it does for you is drain the battery. What it does for other people, in some cases, is connect a wireless headset to their iPhones... wirelessly (for the rest of the people, it's draining the battery, or causing head cancer, or otherwise not doing any good). Bluetooth is sort of like Wi-Fi but you don't use if for the same things. Wi-Fi is a networking thing-- it gets your iPhone onto the internet. Bluetooth is like a USB cable-- it connects "things" together. Macs use Bluetooth too, notably for wireless mice and keyboards, but whether on a Mac or an iPhone, it uses up batteries pretty quickly so in the case of your iPhone, turn it off.

Auto-Lock controls how soon the iPhone's screen goes to black. Mine is set to 1 Minute because the sooner it goes black, the less it's using the battery. (You can dim the screen in the Brightness section of the Settings to save the battery even more.) If you don't want others to be able to use your iPhone you can turn on the Passcode Lock, but you will soon get tired of typing in your four-digit code every time you wake the iPhone from sleep. Plus it's one more thing to remember. However, for some people the inconvenience and the extra password is worth it.


I want to hop back to the Wi-Fi section for a minute (use the Settings "back arrow" at top left to go back). You will notice that "Ask to Join Networks" is OFF. That's probably the right setting for everyone. If you turn it ON, you'll get all kinds of messages saying things like "Would you like to join the Joe Smith network" as you move about the town. Maybe you do, maybe you don't-- but the odds are pretty good that you're not going to know the password to the Joe Smith network anyway, so you may as well not even try. And in that case, you don't need the message to pop up in the first place. So turn Ask to Join Networks OFF.


Back to the General Settings again, and then to Mail Contacts and Calendars. Scroll down to the Mail part. Here you can change the font size for your emails (that is, you can make the text bigger or smaller), and you can specify how many lines of each email will show when you're looking at them as a list. I would turn off Organize By Thread-- it is right for some people but I don't think it's right for you. What it does is group all messages that are related (that is, you write me, I reply, you reply-- and Mail shows this as ONE "conversation" rather than three messages). I think you like seeing each email, in arrival order. If that's the case, leave Organize By Thread off. You can turn it on to see whether you like it or not, and then come back to the Settings and change it back.

Back to the first page of Settings-- then touch Phone. Lots of good stuff here. See below.

Your settings won't be exactly like this, but you will find the Call Forwarding, Call Waiting, and Show My Caller ID options. They're worth exploring. I like Caller ID ON so that others know that I'm the one ringing their phones. I think they're more likely to answer the phone if they know that it's me. If I ever get the notion that they're LESS likely to answer the phone if they know it's me I'll turn Caller ID off..

Here are the settings for Safari. I think yours should look just like mine.


Finally, here are settings for "Messages", which to you means "Text Messages." Except, as we know from yesterday, a text message can also include a picture, and that's what "MMS" is about. Your MMS Messaging should be ON.

You will probably figure out what these options do, and you won't break anything by playing around so by all means go in there and make some changes. But, I think you should make your settings for Messages look like mine do.

There are zillions more settings, mostly for non-Apple apps. You have to scroll down a little in the Settings app to find them. You won't hurt anything by looking, so go in there and get a little more familiar with some of the available options. It's easy to be overwhelmed by it all, but do a little at a time. And press the Home button when you've had enough. And of course you can call me for help.

That's it: your tenth iPhone tip in ten (non-consecutive) days. It's a lot to know but even if you learned half of it you're way ahead. Using an iPhone is fun and handy, and it's more fun and more handy when you know how to use it better. I am guessing that you know how to use it better now.

And that's ten.

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Mac OS X 10.6.8 Printing Issue, and a Fix!

We interrupt the iMom Project to bring you this news about the Mac OS X 10.6.8 update. If you have a networked printer there is a chance that the printer won't work after you update to 10.6.8. 10.6.7 works perfectly but 10.6.8 has a problem. Think it over before automatically clicking "Install".

UPDATE: the 10.6.8 "supplemental update" (available via Software Update, in the Apple menu) fixes the problem. (7-25-2011)

The problem has been traced to a small change in the printing system. It appears to be a mistake. Fortunately, the fix is relatively easy. Just go to this web page: Mac users: After updating to 10.6.8, Getting “paused printer” message. FIXED! and download the Network Printer fix. Takes just a few seconds. Thanks to Eliran Sapir for the web page and the fix.

If your printer is connected with a USB cable don't worry, this issue won't affect you. But if you use a networked HP printer, or a networked Xerox, or a networked Canon or networked Minolta, or many others, you may run into the problem. The symptom is you try to print and right away the printer reports "paused" even though it is not. You won't make it work by resetting the printer system or reloading drivers or repairing permissions, so don't bother. Just use Eliran's fix. It only takes a minute and you'll be back in business.

UPDATE: the original link to the Network Printer fix application no longer works. Use this link instead.

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The iMom Project, Day Nine


Ten tips in ten days. It's the iMom Project, Day Nine.

You already know how to take a picture and email it: take the photo, get to the Camera Roll in the Photos app, and then touch the little curvy arrow flying out of a rectangle. I circled in red the little curvy arrow flying out of the rectangle in the picture below.



Turns out that little curvy arrow flying out of a rectangle has a name-- the Sharing button-- and it turns out that it's not exclusive to the Photos app. It shows up other places too. I will show you one more place, and you will keep your eye out for more. First, let's talk about the various options hiding behind the Sharing button in the Photos app.



You've been using the Email Photo option, but the others may be new to you (they also might not all be there for you-- some of these options showed up in iOS 4, and I haven't had time to upgrade your iPhone from iOS 3. Something to look forward to.)

Email Photo: does what it sounds like. Address the email and give it a subject, write a little if you want, and send it. Note: the iPhone may ask you whether you want to send a small, medium, or large version of the picture-- if it does, you have to make a choice. Until you do the email does not get sent.

MMS: this sends the picture as a "text message." We just learned to "text" and you know how cool that can be-- now, you can "text" a picture to someone. If they have an iPhone it will show up on their iPhone without them going to "check email" or anything (just like a text message always does). The pictures you send this way are smaller than the ones you email, unless you choose "small" as the email option.

Send to MobileMe: you don't have a MobileMe account so this one is not going to do much for you. Even if you did have a MobileMe account you wouldn't have one for long, as the "iCloud" service will unfortunately not include this feature when it comes into being and MobileMe goes away. But, in the interest of completeness, I will tell you that the idea with Send to MobileMe is you can "publish" photos to the internet, storing them on Apple's special MobileMe servers, where other people can come to see them without you having to email the pictures (for an example, click here). It is really neat, and it's a drag that Apple has decided to pull the plug on it. The iCloud will have something similar, but not the same, and of course the button will have to get a new name too-- I am betting on "Send to iCloud" or something like that. We can talk about this again in a few months when iCloud is up and running.

Assign to Contact: this a great one. You will use it all the time. When you tap "Assign to Contact" you're shown all of the people in your Contacts list. Scroll around and find the person you want to assign the picture to. You might think that's it, but it's not! You then get to resize and move the picture, so if it's a picture of three people you can use it three times (once for each person) by scaling and moving the picture to show each person in turn. The picture will pop up on your iPhone's screen when the person calls. It will also show up in a tiny version on each email you get from that person. It's very cool.

Use as Wallpaper: sort of nice. "Wallpaper" means different things depending on which version of the iOS software you're using. On iOS 3 (which is what your iPhone uses) "wallpaper" means the picture that you see when you wake up the iPhone (also known as "the lock screen" because it is showing when you "unlock" the iPhone with that little swipe from left to right). One iOS 4, "wallpaper" still refers to the "unlock screen", but it also refers to the background behind the app icons. In iOS 4, you get to make the choice, and you can assign the picture to the lock screen, to the picture behind the icons, or both. Personally, I like the background to be black, so I would never change that, even though I know how. Just because you can doesn't mean you should. But change that "lock screen" image as often as you like.

Print: I will give you ONE guess as to what this button would do. Obviously, it's supposed to print the picture, but it doesn't work on YOUR iPhone because your iPhone is on iOS 3 and the Print feature didn't exist until iOS 4. Don't feel bad about missing out on printing though. The feature works with only a few printers (a very select few from HP, and no others), and you can always just email the picture to yourself and print it from your iMac. (Note: if you were on iOS 4, and you didn't have an HP printer, and you still wanted to print from your iPhone to your printer, I would set you up with Printopia. For $20 it makes this so-called "AirPrint" feature work with practically any printer.)

Whew. There's more behind the "Share" button in the Photos app than I remembered.

I told you a LONG time ago (in this blog entry) that I'd tell you about one more place where the Sharing button works. The "one more place" is the Safari app. Anytime you're looking at a web page on your iPhone you'll see a row of buttons across the bottom. See below. I've circled the button in red. Note: on iOS 3, the Sharing button is simply a "+". They fixed that in iOS 4. Whether a + or a Sharing button, it works the same. This time, being on iOS 3 is just as good as being on iOS 4.



You get some options when you tap the Sharing button in the Safari app, and here they are:


Add Bookmark: it does what you think it does, for whatever web page you're on. And, since your iPhone is synching with your iMac, a bookmark you make on the iPhone will show up on your iMac as soon as the two devices sync. This is very handy.

Add to Home Screen: puts an icon on your Home Screen. The icon is essentially a bookmark (to the web page you're one), with a nice icon. Touching the icon takes you straight to the web page. It's super-handy. Try this one right away-- I am sure that you will use it all the time.

Mail Link to this Page: by far the easiest way to tell someone about the web page you're on. It's just like emailing a photo, except here you're sending a link to a web page.

Print: not for you, not yet. Same problems as above-- only works in iOS 4, and then only just barely, unless you get the excellent Printopia for twenty buckos. We will cross that bridge later.

If I had to pick my favorite "Sharing" items, I'd pick "Email Photo" and "Mail Link to this Page." I use those constantly. The other Sharing items are interesting too, though, so give them a chance and see what you think.

That's nine.

Still have questions? Email me. But first, join the mailing list. People on the mailing list go to the front of the line.

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The iMom Project, Day Eight


Ten tips in ten days. It's the iMom Project, Day Eight.

If this were Jeopardy! they'd call it "Potpourri." But, it's not Jeopardy!, so I'm calling it "My Favorite iPhone Tips." Try 'em all.

Favorite Tip #1: The Home Button.
The Home button is very important. If you're using an app (Mail, maybe) and you press the Home button you'll be taken to the Home screen that you were last looking at. You can have more than one Home screen, as you have probably noticed-- some of your apps are on "this" Home screen and some of them are on "that" Home screen and some of them are on "the other" Home screen, etc. But, when you press Home, you come back to the one you were last on.

If you press the Home button when you're already looking at a Home screen, you are taken to the first Home screen (the one at the far left). That's handier than swipe-swipe-swipe. And, if you're already on the first Home screen, and you press the Home button, you are taken to the Search screen, which we talked about a few days ago.

Favorite Tip #2: Take a Screen Shot
There are plenty of times when you're going to see something funny on your iPhone and you want me to tell you what it is. But, since I'm not always going to be in the neighborhood your best bet is to take a picture of the iPhone's screen and email it to me. It is very easy to do. Just press the Home button and the Sleep button (at the top right edge of the iPhone) at the same time. (They're not super-strict about "at the same time." You can be a little late with one button or the other and it will still work.) When you do it right, you'll hear a sound, the same one you hear when you use the iPhone to take a picture. You will also see the screen sort of "flash" a little. After that, nothing happens, but the screen's been captured. Go to the Photos app and you'll see it in the "Camera Roll" (which is where all of the photos taken with the iPhone are). From there, you touch the picture, then touch the "Sharing" button at bottom left (rectangle with a curvy arrow flying out of it), just as you do with photos that you want to email. The rest you already know how to do-- just address it, title it, and send it.

Bonus to Favorite Tip #2: if you take too long to hit the Sharing button, it disappears. That's not a problem. Just touch the picture to bring the Sharing button back. Touch the picture again to make it disappear.

Favorite Tip #3: Scroll to the Top
Lots of iPhone apps have more information than fits on one little screen. The Contacts app, the Mail App, the Calendar app, Safari-- all of those, and many more, involve a bit of scrolling. Sometimes you end up way way down and you want to scroll back to the top. You could do the swipe-swipe swipe method, but better and faster is to just touch the time at the very top of the iPhone's screen. That will take you straight to the top, in one quick move.

Bonus to Favorite Tip #3: if you use this "touch the time" method in Mail, it not only takes you to the top, but it reveals a Search box where you can type and find a particular message. If you do it in Safari it takes you to the top and reveals the address box plus the Google search box. Do it in Contacts and you get a search box too. Very handy.

That's eight.

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The iMom Project, Day Seven


Ten tips in ten days. Day Seven.

(Note: we didn't say "Ten tips in ten days in a row.")


Today we're going to learn about the Maps app. You will find it very handy. Start it up and work along with me.



The items circled in red are important. The Maps app has two modes: Search and Directions. We want Search, at least for now. "Search" lets you find things like ATMs and gas stations and bookstores and donuts and Macy's and thrift shops. And addresses of people in your address book. So, tap "Search" to be sure you're in that mode.

The white arrow in the blue square at bottom left locates your iPhone (and presumably, you) on the map. Touch that once. Your iPhone's location is marked with a blue pin on the map. You can see, from the picture above, where my iPhone (and presumably, me) was last night at 1:15 AM. (Note: on older iPhone software versions, the arrow isn't an arrow. It's a sort of "cross-hairs" circle thing. It serves the same purpose. I think they changed it after Sarah Palin got into trouble for having cross-hairs on her map of Arizona.)

If you touch the blue pin, a little bit of information pops up. It will say "Current Location" and it will tell you where it thinks your phone is. If you want that little bit of information to go away, touch somewhere else on the map. You can bring it back again anytime.

If you touch the white arrow in the blue box at bottom left you will activate the compass feature, which rotates the map to match "real life." If your iPhone is facing north, nothing happens. But if your iPhone is facing south, the map will spin around on the iPhone so that "up" is south. Touch at bottom left again to make the map spin around again so that north is up.

So now let's find something. At 1:15 AM, I wanted a cup of coffee. So I touch at the top, in the search box. I type in Coffee and then touch Search (blue button at bottom right). Here's what it looked like for me.



Each of those red pins represents a place that has to do with coffee. The closest one shows its info automatically. Touch any pin to show its information instead. Touch the map to just show pins (no information). In the picture below, I've touched another pin because I know that the Coffee Bean and Tea Bakery is closed at 1:15 AM.



I don't know anything about this Funnel Mill place, but it's easy to find out: just touch the white arrow in the blue circle at the right of the little information flag. Here's what I got:



This is great stuff. From here, I could touch the phone number to call, or bring up their website, or even get directions. So easy. Turns out they were closed, by the way.

The Maps app searches the area that's showing on the iPhone screen and if it finds something matching what you searched for, that's great. If it can't find what you're searching for it zooms out until it can. But, once it's done a search, it's done. If you drag the map around with your finger it will dot automatically update to show you more matches in the area now shown on the map.

For example: suppose you're at home and you touch the white arrow at bottom left of the Maps app to locate your iPhone (and presumably you) on the map. Now you search for "Macy's." You will see a bunch of red pins representing the nearest Macy's stores. Now you think "I am going to be down the Valley visiting Uncle Ernie soon-- I wonder if there is a Macy's near him." So you drag the map around with your finger until it is showing Uncle Ernie's neighborhood, and THEN you touch up in the search box, where it still says "Macy's", and THEN you touch the blue Search button at the lower right to do the search. Get it?

You can "pinch" to show more map on the screen, and "reverse pinch" to show less map (but more detail). You will want to get good at this pinching and reverse pinching with the Maps app, even though you know how to triple-tap to zoom in. Triple-tapping is a little on the coarse side for this application.

There is more-- a lot more-- to the Maps app but this is enough for now. If you want to read more, here's a link to a write-up I did on the Maps app two years ago. Interestingly, I was looking for coffee two years ago too.

That's seven.

Still have questions? Email me. But first, join the mailing list. People on the mailing list go to the front of the line.

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